When we say "Company", "we", "our", or "us" in this document, we are referring to Event Spy.
When we say "Services", we mean our website, www.event-spy.com and/or any other event-spy.com domains.
When we say "You" or "your", we are referring to the person that owns an account with one or more of our Services.
We may update these Terms of Service ("Terms") from time to time. Changes may include clarifications or additional details, including links to related policies. If we make a material change to these Terms, we will update the date at the top of this page and take reasonable steps to notify account holders.
When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.
If you violate these Terms, we may suspend or terminate your account. We aim to apply this policy reasonably and consistently. If you have questions or concerns about a decision affecting your account, you can contact us at support@event-spy.com.
1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You may not have multiple accounts with us.
3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and - just like for customers who pay for our Services - we do not sell your data.
2. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
3. All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we collect taxes on behalf of the taxing authority and remit those taxes to taxing authorities.
4. Paid plans automatically renew at the end of each billing cycle unless canceled prior to renewal.
5. Payments are generally non-refundable except where required by law or in cases of service failure or other exceptional circumstances at our discretion. Reach out to support@event-spy.com for questions.
1. You are solely responsible for properly terminating your account. You can terminate your account by emailing support@event-spy.com.
2. All of your content will be inaccessible from the Services immediately upon account termination. Within 30 days, all content will be permanently deleted from active systems and logs. We cannot recover this information once it has been permanently deleted.
3. If you terminate your account before the end of your current paid up month, your termination will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time.
5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.
1. We may redesign or shutdown a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.
1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet.
4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Event Spy may process your data as described in our Privacy Policy.
We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.
Pro users can opt-in to receive SMS notifications via the Event Spy console. These will include information on the tracked event you are receiving the price alert for, as well as a link to the ticket resale site you set the price tracking up for. There will also be a link to refresh or disable tracking for the event.
You can opt-out of SMS notifications at any time by removing your phone number from your account in the Event Spy console. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can get help directly at support@event-spy.com.
Carriers are not liable for delayed or undelivered messages
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive a message every time tickets are found below your specified price. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy.
We mention liability throughout these Terms but to put it all in one section:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
If you have a question about any of these Terms, please email us at support@event-spy.com.
